Frequently Asked Questions

Some of our oils are organic and therefore produced through the first cold pressing process. The advantage of first cold pressing is that the resulting oils retain all their essential molecules (vitamins and fatty acids) intact. You can find this information on the product sheets for each oil.

The Actiforce, Acticurl, Actigloss, and Actikids ranges contain at least 95% natural ingredients. We strive to ensure that these ranges are truly enriched with natural plant oils to provide all their benefits to your hair.

All our products are guaranteed to be free from paraben-type preservatives.

Shampoos from the Acticurl, Actiforce, Actikids and Actiliss ranges are guaranteed to be free from sulfated surfactants.

Our products and ingredients are not tested on animals. It's important to know that animal testing of finished cosmetic products has been banned in France since 2004, and ingredient testing has been banned since 2009. In 2013, Europe passed a law banning the marketing of any new products and ingredients tested on animals. For years, the industry has been developing alternative methods to ensure its products are safe for humans.

There is no added alcohol such as ethanol (volatile and drying) in leave-ins and creams. Indeed, there are several types of alcohols that have completely different physical and chemical properties. In leave-ins and creams you will find fatty alcohols. They will be identified under the names "behenyl / cetyl / cetearyl alcohol" for example. In their pure state, they take on the appearance of a wax similar to beeswax. They are therefore fatty substances, non-toxic to the skin, which have emollient, nourishing and emulsion stabilizing properties.

In the Actiforce, Acticurl, Actigloss, and Control ranges, you won't find silicones or their derivatives. You will find them in some products in the Actiliss, Actirepair, and Natural Touch ranges. We strive to offer natural products that provide even more benefits for your hair.

The hair fiber is composed primarily (91%) of proteins called keratin. Thus, adding proteins to hair products will help strengthen hair fibers damaged by chemical treatments, UV rays, or overly aggressive styling methods. Smaller protein sizes (hydrolyzed) can penetrate the fiber and improve hair hydration. As for larger protein sizes, they will form a sheath around the hair shaft. It is important to know that not all hair types appreciate large quantities of protein; protein-enriched treatments are generally suitable for porous and/or damaged hair.

The LCO method is a routine for the driest hair, helping to maintain moisture for as long as possible. The term "LCO" comes from the English "liquid, cream, oil." The principle is to soften the hair with a water-rich texture, the liquid (a homemade spray, a mist, or a hair milk). Then, the hair is hydrated with a thicker cream texture and finally, the moisture is sealed with an oil or butter. This method is suitable for hair that dries quickly, with high porosity, for example.

Hair porosity refers to its ability to absorb and maintain moisture. It is directly linked to the openness of the scales (cuticles) of the hair shaft. Highly porous hair has open scales, so it absorbs products quickly, but the moisture doesn't last because the products don't stay. Conversely, very low porosity hair has closed scales, so products have difficulty penetrating the hair fiber and can accumulate on the surface of the shaft. We therefore recommend a rich routine (LCO) for porous hair, with a thick moisturizer and an oil or butter to seal in moisture. For low porosity hair, you should favor lighter textures such as leave-in and oil.

All our products are manufactured in our laboratory located in the Paris region, France. The various product lines are designed in our offices, then formulated in our own laboratory, and finally produced on our production site. We have the advantage of being able to fully manage the development of a product from the initial idea to its launch on the market. This allows us to control and monitor the quality of our products, ensuring we offer you the best.

If you encounter a quality issue with one of our products, we recommend contacting customer service by email at info@labomai.com. To process your request, we will need the name of the product range used, its batch number, and the date of purchase so that we can best assist you.

If you experience an allergic reaction, we recommend rinsing your hair thoroughly with clean water and then contacting customer service by email at service-clients@shopactivilong.com and possibly consulting a specialist.